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Business Skills

Presently in Business Skills programme, we have 5 courses with the following qualifications, namely:

I. Business Administration and Public Service
This course has 3 qualifications, namely:
A. Social Media and Digital Marketing
B. Office Procedures
C. Business and Administration

II. Customer Service and Contact Centre
This course has 4 qualifications, namely:
A. Customer Service
B. International Introductory in Customer Service (Service Sector)
C. International Introductory in Conflict Handling
D. International Introductory in Hospitality Customer Service

III. Finance and Accounting
This course has 2 qualifications namely:
A. Computerised Accounts
B. Book-Keeping and Accounting

IV. Health and Safety
This course has 1 qualification namely:
A. Skills Certificate in Health and Safety

V. Sales, Telesales and Marketing
This course has 2 qualifications, namely:
A. International Introductory in Hospitality Selling
B. International Introductory in Selling

After commencement of programmes, Business Skills will be delineated into 5 courses with a total of 39 qualifications. namely:

I. Business Administration and Public Service
This course will have 18 qualifications, namely:

  1. Business Administration
  2. Social Media and Digital Marketing
  3. SVQ in Management at SCQF level 11
  4. Office Procedures
  5. SVQ in Management at SCQF level 7
  6. Public Service Operational Delivery (Uniformed)
  7. Operational Delivery
  8. Business and Administration
  9. Medical Secretaries
  10. Medical Administration
  11. Level 3 Diploma for the Business Administrator
  12. Business and Professional Administration
  13. Employment Rights and Responsibilities in a Business Environment
  14. Public Services Operational Delivery
  15. T Level Technical Qualification in Management and Administration
  16. Business and Administration
  17. SVQ in Management at SCQF level 9

II. Customer Service and Contact Centre Training Course
This course will have 14 qualifications, namely:

  1. Diploma for Customer Service
  2. Customer Service
  3. Contact Centre Operations
  4. Principles of Customer Service
  5. Customer Service (SVQ)
  6. Customer Service
  7. Customer Service Foundation Learning
  8. International Introductory in Conflict
  9. Customer Service
  10. International Introductory in Hospitality
  11. Contact Centre Operations
  12. Customer Service
  13. Employment Rights and Responsibilities
  14. Business Environment

III. Finance and Accounting
This course will have 3 qualifications, namely:

  1. Computerised Accounts
  2. Book-keeping and Accounting
  3. Providing Financial Services

IV. Health and Safety
This course will have 1 qualification, namely:

  1. Skills Certificate in Health and Safety

V. Sales, Telesales and Marketing
This course will have 3 qualifications, namely:

  1. Sales
  2. Marketing
  3. Sales